Our system for complying with Privacy Laws includes:
- our commitment to compliance with privacy requirements.
- our resources allocated to privacy, including our technology systems and services; and
- our people and the training and education we undertake.
Personal information is any information about an identified individual or an individual who is reasonably identifiable, whether the information is true or not and whether the information is recorded in a material form or not.
Sensitive information is any personal information about your racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual orientation or practices, criminal record, health, genetics, biometrics, or biometric templates. We generally do not wish to be informed of a person’s sensitive information.
We, in any event, will collect, use or disclose sensitive information about you only as allowed by law, for example where we have received your consent to do so, or the collection is required by law.
Collecting your personal information
The businesses operated by Lewis Land Group include:
- property development, investment in residential property (including the master planned communities, Sovereign Hills and Harbour Shores);
- ownership and management of hotel and leisure facilities (including The Fiddler Hotel, Mercure Sydney Rouse Hill and Camden Valley Inn in New South Wales, and The Belvedere Hotel and Komo Hotel in Queensland); and
- investment in, and management of real estate assets including Harbour Town Premium Outlets Adelaide, Harbour Town Premium Outlets Gold Coast and Sovereign Place.
When you deal with us, we may collect personal information about you such as your name, your contact details, and other information about your circumstances and preferences. Where we do not have your personal information, we may not be able to contact you, process your requests, or provide our products or services to you.
The types of personal information that we collect will depend on the purposes of collection, but will generally include your name, address, telephone number and email address. We may also collect other information about you, such as your bank account or credit card details if you purchase products or services from us, book accommodation with us, make a reservation at one of our venues, your birthday if you become a loyalty or VIP member, or health information in certain limited circumstances.
We generally collect personal information directly from you, including for example, as above, or when you join our loyalty reward programs, complete applications for VIP membership, purchase products or acquire services including gift cards or menu items via food apps, celebrate special functions or birthday events, complete email or feedback forms on any of our websites, enter into promotions and competitions, complete surveys, sign up to mailing lists, log on to or access our websites or mobile applications, or register to use Wi-Fi services.
We may also collect your personal information from third parties with whom we do business or from publicly available sources, or social networking services.
Navigational data collection
Like many companies, we use technology and tools that tell us when a computer or device has visited or accessed our content. This information is collected via search engines and other third-party sources, as well as from Wi-Fi services used at our premises (if applicable). Collecting this information helps us to tailor our services to better suit our customers and potential customers.
Search engines usually allow you to indicate your preferences in relation to the use of those tools in connection with computers and other devices controlled or used by you.
Our mobile applications may also collect precise location information from your device if you consent to the collection of that information.
Using your personal information
Generally, we use your personal information to conduct our usual business activities, and in our efforts to expand and improve our operations. Examples include:
- to provide services to you, and to respond to and process your requests (such as requests for information or services).
- to assist in developing new products and services.
- holding and communicating special in-venue or online events, including birthday vouchers, meal discounts, VIP offers, product launches, and various promotional events.
- providing centre management services to customers and retailers.
- to administer, manage and operate our businesses and provide services to our customers.
- to measure and analyse customer behaviour on an aggregated anonymised basis, and improve our website and our services to you, including your in-venue experience.
- to communicate and manage our relationships with our stakeholders.
- to conduct business processing functions including providing personal information to our related bodies corporate, contractors, service providers or other third parties we do business with.
- to improve our website, social media channels and our products and services to you.
- for a business or professional relationship we may have with you.
- if you apply for employment with us, to consider your application.
- for security and risk management purposes.
- for our research and development efforts; and
- for other everyday business purposes that involve use of personal information.
Your personal information may also be used to enable us, our agents, contractors and other relevant third parties (including our third-party business partners) to contact you and offer products and services to you, such as by way of direct mail or telemarketing and, where you have opted in, by electronic means (including email, SMS and MMS), or to request your feedback for promotional purposes.
You can opt-out of receiving marketing and promotional communications at any time by contacting our Privacy Officer or using the opt-out mechanism provided in each communication.
If you prefer a particular method of communication, please let us know and we will do our best to respect your preference.
We may also use your personal information for purposes related to those described above which would reasonably be expected by you.
Disclosing and storing your personal information
We may disclose your personal information to:
- other parties, including our consultants, agents, contractors, or external service providers.
- our related bodies corporate and their employees, businesses we are involved in and purchasers or prospective purchasers or our assets or businesses we are involved in.
- any Lewis Land Group joint venture partners or third-party business associates, where authorised or required.
- regulatory bodies, government agencies and other parties as permitted by law; and in additional ways you may agree to.
Your personal information may be held and processed overseas by our service providers. When we disclose your personal information in this way, we take steps to ensure it is treated in accordance with applicable Privacy Laws and in the same way that we would treat it.
We also share with others and disclose information from which personal information has been removed (including aggregated, anonymous or pseudonymised information) so that individuals are no longer identifiable or reasonably identifiable.
We are sometimes required to disclose personal information for legal, public health or safety reasons or other special circumstances.
If you are seeking to become a supplier, consultant, or contractor for any Lewis Land Group business, or become a tenant at one of our shopping centres, we may need to collect, use and disclose particular consumer and commercial credit information (for example, collecting and disclosing particular information to credit reporting agencies or other credit providers about you or your business). Where we intend to collect consumer credit information about you, we will provide you with further information about how we will handle that information and obtain specific consents from you.
Security and storage
We use various systems and services to safeguard the personal information we store, as part of our business systems and processes. We take reasonable steps to protect your personal information from misuse, interference or loss and unauthorised access, modification and disclosure with appropriate safeguards and security measures and restrict access to those who have a legitimate business purpose and reason for accessing it.
You should keep in mind that no internet transmission is ever completely secure or error-free. If you provide any personal information to us via our online services (including email), or if we provide information to you by these means, the privacy, security, and integrity of any data transfer over the Internet cannot be guaranteed. If you reasonably believe that there has been unauthorised use or disclosure of your personal information, please contact us.
Contact with Lewis Land Group about your personal information
The Privacy Officer Lewis Land Group
02 9241 1118
Level 38, Australia Square
264 George Street.
Sydney NSW 2000 Australia
We will respond as soon as we reasonably can including, in the case of access and correction requests, if we are unable to provide you with access (such as when we no longer hold or use the information).
We do not impose any charge for a request for access, but we may charge you a reasonable fee for our costs associated with providing you with access and retrieval costs.
For complaints about our information handling practices, we will establish in consultation with you a reasonable process, including time frames, for seeking to resolve your complaint. Our target response time is 30 days.
LLG expects our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you can also make a formal complaint with the Officer of the Australian Information Commissioner (which is the regulator responsible for privacy in Australia):
Office of the Australian Information Commissioner (OAIC)
Complaints must be made in writing
1300 363 992
Director of Compliance
Office of the Australian
GPO Box 5218
Sydney NSW 2001
Last updated: January 2023