How It Works
The Tourist Refund Scheme office is operated by the Australian Border Force, located on level 1 at Adelaide Airport.
The Tourist Refund Scheme is open to all overseas visitors and Australian residents.
To be eligible to claim a refund you must:
- Spend $300 or more (including GST) in a single business
- Purchase goods no more than 60 days before departing Australia
- Wear or carry the goods on board as hand luggage (unless they are liquids, gels or aerosols or oversized or bulky goods which the airline requires to be checked in) and present them along with your tax invoice, passport and international boarding pass to the Tourist Refund Scheme facility
- Have paid for the goods yourself
- Have an original tax invoice for the goods.
Claim restrictions apply. For more information visit the Australian Border Force website.
Steps to Make a Claim
- Pre-fill your claim information into the TRS App
- Have any oversized or restricted goods sighted at Australian Border Forces Client services prior to check-in
- Complete check-in and immigration processing
- Go to Tourist Refund Scheme Facility to make your claim
- Have your passport, boarding pass, goods, original invoices and QR code from the TRS App ready
The Australian Border Force officer will assess your claim. Once they have made a decision, they will:
- Stamp your invoices
- Issue you a claim receipt with a claim number
- Return any original invoices via mail
- Check that you have exported the goods
Refunds are processed either;
- By credit card
- Directly into an Australian bank account.
Refunds are generally paid within 60 days of claim.